At Hi-Wot.com, we strive to provide a seamless and efficient shopping experience. Below is an outline of our shipping policy to keep you informed about how your orders are processed and shipped.
1. Processing Time
- Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.
- Cut-off Time: Orders placed after 2:00 PM (local time) will be processed the following business day.
2. Shipping Costs
- Domestic Shipping Within European countries
- Standard Shipping: $10
- Express Shipping: $15
- Delivery Time: Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days.
- International Shipping:
- Shipping costs vary depending on the destination country. Shipping charges will be calculated at checkout.
- Delivery times may vary depending on your location, with most international orders arriving within 7-14 business days.
3. Shipment Tracking
- Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment in real-time. Please allow 24-48 hours for the tracking information to update.
4. Shipping Carriers
- We work with trusted shipping carriers such as PostNL DHL to ensure reliable delivery of your orders.
5. Delivery Times
- Please note that delivery times are estimates and can vary based on your location, order volume, and external factors like holidays or shipping carrier delays.
- We are not responsible for delays caused by customs or shipping carriers, but we will assist you in resolving any issues.
6. Customs, Duties, and Taxes (For International Orders)
- Hi-Wot.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
7. Shipping Restrictions
- At this time, we do not ship to PO Boxes, APO/FPO addresses, or certain restricted countries. Please ensure a valid shipping address is provided at checkout.
8. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us immediately at [your customer service email], and we will work with the shipping carrier to resolve the issue. Claims for damaged goods must be filed within 7 days of receiving the item.
9. Changes to Your Shipping Information
- If you need to update your shipping address or modify an order, please contact us as soon as possible. Once the order has shipped, we cannot make any changes.
Contact Us
For any questions or concerns regarding shipping, please reach out to our customer service team at:
📧 info@hi-wot.com